RETURN & REFUND POLICY

This Return & Refund Policy applies to all transactions conducted through TRADI.

TRADI operates as a B2B trade platform connecting buyers and sellers across Vietnam and Australia. As such, return and refund terms may vary depending on agreements between parties. However, the following standard policy applies unless otherwise specified in a contract.

1. ELIGIBILITY FOR RETURNS

Products may be eligible for return under the following conditions:

✔ Defective or Damaged Goods

• Items received with manufacturing defects
• Goods damaged during transportation

✔ Incorrect Items

• Products delivered do not match the confirmed order
• Quantity discrepancies

✔ Non-compliance

• Products not meeting agreed specifications or certifications

? Buyers must notify the seller within 7 days of receiving the goods.

⏱ 2. RETURN TIMEFRAME

• Return requests must be submitted within 7–14 days from delivery date
• Late requests may not be accepted unless agreed in writing

3. REQUIRED DOCUMENTATION

To process a return, buyers must provide:

• Proof of purchase (invoice / contract)
• Photos or videos of the issue
• Delivery receipt or shipping documentation

4. RETURN SHIPPING

Responsibility for return shipping:

• Seller’s fault (defective / incorrect goods):
  Seller bears return shipping costs
• Buyer’s request (change of mind / non-defect):
  Buyer bears return shipping costs

? All returns must be approved before shipping.

5. REFUND POLICY

Refunds will be processed under the following conditions:

✔ Full Refund

• Product is defective or incorrect
• Return approved and verified

✔ Partial Refund

• Minor defects or partial issues
• Agreed between buyer and seller

❌ No Refund

• Products used, altered, or damaged by buyer
• Requests submitted beyond the allowed timeframe

⏳ 6. REFUND PROCESSING TIME

• Refunds are processed within 7–15 business days after approval
• Processing time may vary depending on payment method and banking systems

⚖️ 7. B2B AGREEMENT PRIORITY

As TRADI is a B2B platform:

? Specific return and refund terms stated in:

• Sales contracts
• Distribution agreements
• Incoterms (e.g., FOB, CIF, DDP)

will override this general policy

8. INTERNATIONAL TRANSACTIONS

For cross-border transactions:

• Import/export regulations must be followed
• Customs duties and taxes are non-refundable unless required by law
• Logistics partners may impose additional conditions

9. NON-RETURNABLE ITEMS

The following items are generally not eligible for return:

• Perishable goods
• Customized or private-label products
• Clearance or final-sale items

10. CONTACT & SUPPORT

For return requests, please contact:

TRADI Support Team
Email: support@tradi.vn
Website: www.tradi.vn

11. POLICY UPDATES

TRADI reserves the right to update this Return & Refund Policy at any time. Updates will be published on our website.